Support

If you have troubles updating your device Follow step-by-step this tutorial.

My Mac does not allow me to run the fix.seriale.sh.command

If you don't have permission to open a file or folder, you have to change the permissions settings of your Mac

Open the System Preferences and clic "Security & Privacy".





Clic the locker in the bottom-left corner and type your password.





Clic "Anywhere" and "Allow From Anywhere"



With the macOS Sierra the possibility allows Apps from third party developers have been hidden.
In order to show the flag "Anywhere":

   - Close "Security and Privacy"

   - Open the terminal and type:
                   sudo spctl --master-disable
                   (type your password when asked, the password *** are not shown in UNIX systems)

   - Open "Security and Privacy" and clic Anywhere




Now follow (from the beginning) -> This tutorial <- to connect your Ratio device to your Mac



If you need assistance for your update write to support@ratio-computers.com