Support

Troubleshooting | DiveLogger 4


Problem:
The DiveLogger detects the iX3M/iDive but is not able to Sync.
(If I clic on the "Sync" icon in the DiveLogger nothing happens)


Solution:
Run the DiveLogger 4 as administrator.

How to:
Right-clic on the DiveLogger 4 icon and clic on "Run as administrator".







Problem:
The DiveLogger detects the iX3M/iDive but is not able to Sync.
(If I clic on the Sync icon in the DiveLogger the loading bar appears but the dives are not downloaded from the iX3M/iDive)


Solution:
Use the proper DiveLogger version for your iX3M / iDive.

How to:
Check the OS version installed in your iX3M or iDive (in the INFO page of the iX3M/iDive).


    - iX3M with OS 4.x or above: Download the DiveLogger 4 >
    - iX3M with OS 3.x: Download the DiveLogger 3 and follow this tutorial >

    - iDive with OS 4.x or above: Download the DiveLogger 4 >
    - iDive with OS 2.1.6 or below: Download the DiveLogger 3 >




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