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These Terms and Conditions ("Terms") govern your use of and purchases from RATIO LLC ("us," "our," or "we"). By placing an order with us, you ("you," "your," or "Customer") acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms constitute the entire agreement between you and RATIO LLC regarding your purchase, unless otherwise agreed upon in a signed writing.
1.1 In these Terms, "we," "our," or "the Company" refers to RATIO LLC, and "you," "your," or "Customer" refers to the purchaser or user of our products.
1.2 We reserve the right, at our sole discretion, to limit the quantities stated in orders or to refuse or cancel orders that exceed any limit.
2.1 To place an order, you must be of legal age in your state or territory of residence and be reachable by telephone (cell or landline) and email.
2.2 When you submit an order through our website ratio-computers.com/us or through any other authorized method, an order number will be generated and communicated to you.
2.3 By submitting an order, you make a purchase offer for the chosen products under these Terms. We may accept or reject your offer at our discretion.
2.4 If your order is accepted, we will notify you by email.
2.5 While we strive to fulfill all orders, certain circumstances (such as price-listing errors or inventory limitations) may require us to suggest alternative products or cancel your order. If no suitable alternative is accepted by you, we will cancel your order for those affected products and provide a refund of any amounts already paid. Our liability in such cases is limited to a refund of the amounts paid for the products we cannot supply.
2.6 Marketing materials, brochures, or other promotional materials on our website or shared by our representatives are invitations to negotiate and are not binding offers to sell.
3.1 We will supply the products listed in your order confirmation under these Terms and any other terms referenced therein.
4.1 The price of the products will be the price stated in your order.
4.2 Applicable taxes, such as sales tax, will be stated in your order if required under relevant laws in your jurisdiction.
4.3 Shipping or freight costs, if applicable, will be clearly indicated at checkout or in your order confirmation.
5.1 Products must be paid by the methods available on ratio-computers.com or as otherwise communicated by us (e.g., credit card, PayPal, etc.).
5.2 Payments must be made in the currency indicated in your order, unless otherwise agreed upon in writing.
5.3 If payment is made by credit card, PayPal, or any other electronic means, we will begin processing and manufacturing (if applicable) only after your payment has cleared. If your payment is not received within thirty (30) days from the date of your order, we reserve the right to cancel your order.
6.1 We ship within the United States and may offer international shipping options. If you are placing an order for delivery outside the U.S., you may be responsible for additional customs duties, taxes, or fees levied by the destination country's authorities. Any such charges are not refundable by us and are your sole responsibility.
6.2 We will deliver the products to the address provided in your order confirmation.
6.3 We strive to produce or prepare the ordered products within a reasonable timeframe (e.g., 14 days for manufacturing if stated). Estimated manufacturing lead times do not include transit time. Transit time may vary (e.g., 2–6 business days) depending on the carrier and shipping address. We are not responsible for carrier-related delays once your package is handed over to the courier.
6.4 Risk of loss and title for products pass to you upon the carrier's acceptance of the shipment.
6.5 You will receive a shipment confirmation by email once we have handed your products over to the carrier.
6.6 Any specific blackout periods or delays (e.g., holiday closures) will be noted on ratio-computers.com.
7.1 "Instructors" are individuals who have obtained a scuba diving license or certification from a recognized diver training organization and who use the purchased products for professional (work-related) purposes.
7.2 We may request proof of instructor certification during account registration or at any time thereafter.
7.3 Pricing reserved for instructors is based on professional use; accordingly, instructors purchasing products at discounted prices are not considered "consumers" for purposes of certain consumer-protection laws.
7.4 By purchasing at the instructor-discounted price, you agree not to buy products on behalf of third parties or for resale.
7.5 We reserve the right to deny or cancel orders for discounted instructor products if we suspect a violation of Section 7.4.
8.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR ANY LOST INCOME, LOST PROFIT, LOST CONTRACT, LOST DATA, OR FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS CONTRACT, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE.
8.2 OUR MAXIMUM LIABILITY FOR ANY CLAIM RELATING TO THE PRODUCTS OR SERVICES WE PROVIDE WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO THE CLAIM.
8.3 SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You can contact us by:
When contacting us about an existing order, please include your order number.
By purchasing our products, you agree to comply with all applicable export laws and regulations of the United States. In particular, you commit not to export or re-export any product to countries or persons prohibited under U.S. law without obtaining necessary licenses or approvals. You represent that you are not located in any country or acting on behalf of any person to whom the export of products is prohibited by U.S. law.
By placing an order, you consent to the collection, storage, processing, and use of your information for the purpose of fulfilling your order and providing after-sales services. Certain information may be shared with third-party service providers (e.g., shipping carriers) to facilitate delivery.
If you specifically request to receive marketing or promotional information, we may share your data with affiliated companies or partners. You may opt out at any time by contacting us.
For further details, please see our Privacy Policy on ratio-computers.com.
We will make every reasonable effort to meet our obligations under these Terms. However, we will not be responsible for delays or inability to perform due to circumstances beyond our control (e.g., natural disasters, labor disputes, acts of God, wars, pandemics, or governmental actions).
These Terms and any dispute arising out of or relating to them or the products sold hereunder will be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any action to enforce these Terms shall be brought in the state or federal courts located in Miami-Dade County, and each party consents to the personal jurisdiction of such courts.
14.1 A party's failure to exercise any right or provision under these Terms will not constitute a waiver of such right or provision.
14.2 If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
14.3 These Terms, together with your order confirmation, constitute the entire agreement between you and RATIO LLC regarding your purchase and supersede all prior communications and proposals.
15.1 All RATIO Computers products undergo testing before shipment. If you receive a product that appears defective or malfunctioning, please contact us immediately at sales.us@ratio-computers.com.
15.2 Damages or malfunctions caused by improper use, negligence, or unauthorized modifications are not covered under warranty. It is essential that you have proper training from a certified diving instructor if you are purchasing dive-related products.
16.1 Return Eligibility
– You must contact us to request a return authorization within fourteen (14) calendar days from the date the product was delivered.
– The product must be in new, unused condition, with all accessories, in its original packaging.
– Products that are customized, engraved, or otherwise personalized, or sold under special professional/instructor discounts (see Section 7), are not eligible for return unless required by law.
– "Outlet" or clearance items (see Section 18) are not eligible for return unless they arrive in a non-functional state.
16.2 Return Procedure
– Email sales.us@ratio-computers.com to obtain authorization. Unauthorized returns may be refused and shipped back at your expense.
– You are responsible for properly packaging and shipping the product to us, and you assume the risk of loss during transit.
– Once received, we will inspect the product. If the return is approved, we will process a refund within thirty (30) days. If you received free shipping, we may deduct the actual shipping cost from your refund.
For high-value orders, we may require additional verification or documentation to comply with U.S. regulations or internal security policies. We reserve the right to refuse or cancel high-value orders if necessary information or documentation is not provided.
18.1 Products listed in the "Outlet" section of ratio-computers.com are sold "as is" and may have cosmetic imperfections or other non-functional differences compared to new products. Such imperfections will be described in the product listing ("Outlet Reasons").
18.2 Before offering an item in the "Outlet" section, we test the product to ensure it is functionally sound. Identified aesthetic flaws do not impact product performance.
18.3 By purchasing an Outlet product, you acknowledge and accept the cosmetic imperfections described and understand that the purchase price reflects these flaws. You cannot file a warranty claim for cosmetic flaws disclosed at the time of purchase.
18.4 Outlet products carry a limited warranty of two (2) years from the date of purchase, covering only functional/operational defects. Cosmetic issues described in the listing are excluded from any warranty coverage.
RATIO LLC is committed to ensuring that its products meet applicable U.S. consumer safety standards. We continuously monitor production and adopt appropriate measures to safeguard users against potential risks. For detailed product safety information, please contact sales.us@ratio-computers.com.
Contact Information:
RATIO LLC
Email: sales.us@ratio-computers.com
Website: ratio-computers.com/us
By placing an order with RATIO LLC, you acknowledge that you have read, understood, and agree to these Terms and Conditions.