Product successfully added to your shopping cart
Quantity
Total
There are 0 items in your cart. There is 1 item in your cart.
Total products
Total shipping To be determined
Total
1. Introduction
1.1 In this text, "us" indicates Dive Industries srl and "you" indicates yourselves, i.e., the customer. The Terms and Conditions listed here, along with your order confirmation, make up the contract between us and you for the products' supply. Any other terms or conditions will not apply. The contract cannot be modified unless there is a previous written agreement (also by e-mail).
1.2 The Company reserves the right, at its own discretion, to limit the quantities stated in the orders and to refuse or cancel those orders exceeding that limit.
2.1 To place a purchase order, it is necessary to be an adult and reachable by telephone (fixed or mobile) and by e-mail.
2.2 When sending an order, an order number will be assigned to you by the website ratio-computers.com.
2.3 By forwarding an order, you will carry out a purchase proposal of the products chosen on the basis of these Terms and Conditions. The Company can accept or refuse this proposal.
2.4 If the order is accepted, you will be contacted by e-mail.
2.5 Even though all efforts will be made to carry out the supply of the products indicated in the order confirmation, it might happen that we cannot supply those products, or the order may be invalid due to a mistake in indicating the price on the website ratio-computers.com. In such cases, we will contact you to suggest alternative products. If you decide to refuse our suggestions, we will cancel your order for those products we cannot supply and refund you the amount you have paid. Our liability in such cases will not exceed the reimbursement of the sums paid.
2.6 The information contained in our advertising material, brochures, and other promotional materials on our websites or provided to you by our agents or employees is an invitation to negotiate. None of this information can be considered an offer for the supply of products.
3.1 The supply of the products listed in your order confirmation will be carried out under the following terms and conditions.
4.1 The price of the products will be the one indicated in the order.
4.2 The VAT percentage will be the one indicated in the order.
4.3 The freight costs, if applicable, will be indicated in the order.
5.1 The products you purchase can be paid for according to the means specified in the payment section of the website ratio-computers.com.
5.2 Payments must be carried out in the currency specified in the order.
5.3 If payment is carried out by PayPal or credit card, you will receive a payment request. The manufacturing and supply of the products, as well as the services, will be carried out once your payment has been fulfilled. If we don't receive your payment within 30 days from the date of your order, it will be canceled.
6.1 Delivery is expected to be carried out within the European Union in the European continent territory. In this case, no customs duties will apply. If delivery is carried out outside the EU, the Company or the Express Courier may apply extra charges (customs duties, etc.) according to local law. These extra charges will not be refunded by the Company or the Express Courier.
6.2 Except as stated in 6.1, the delivery of the products you order will be carried out at the address you indicate in your order confirmation.
6.3 We will do our best to manufacture the ordered products within 14 days from the date of issue of your purchase order confirmation. However, the expected lead time stated for each product refers only to the time of manufacturing and does not include transit time. Transit time with GLS/DHL ranges from 2 to 6 days from the date of shipment. The Company is not responsible for delays in delivery once the parcel has been entrusted to the freight forwarder.
6.4 The risks of loss related to your products will be at your charge once they are delivered to the freight forwarder.
6.5 Once the products are entrusted to our courier, we will forward you a shipment confirmation by e-mail.
6.6 Possible periods during which shipments are not carried out will be indicated on our website ratio-computers.com.
7.1 "Instructors" are all those divers who have obtained a scuba diving license approved and/or released by a certified diver training organization. An instructor is not someone who is still attending courses or who has not yet obtained the scuba diving license.
7.2 The Company reserves the right to ask for a copy of the scuba diving license during registration on the website ratio-computers.com to verify the applicant's status. We reserve the right to ask for a copy of the scuba diving license even after registration.
7.3 The prices reserved for "instructors" have been established with the assumption that the purchased products will be used for work purposes. Customers who benefit from the discount reserved for "instructors" are not considered "consumers".
7.4 The "instructor" commits not to purchase the products at the reserved price on behalf of a third party or with the aim to sell the equipment to a third party.
7.5 The Company reserves the right to deny the reserved discount for those purchase orders where we suspect a violation of point 7.4.
8.1 We will not be responsible, relating to this contract, in case of loss of incomes, profits, contracts, data, or for any other kind of damage, direct or indirect, deriving or connected to contractual or extra-contractual non-fulfillment, culpable or malicious, of any kind.
8.2 The maximum limit of liability on our part, in relation to this contract, both contractual and for illicit acts (even as guilt only), cannot in any case exceed the amount you have paid to us for the products/services you bought.
You can get in touch with us:
By phone at 0039.0566.919524 according to the opening hours stated on our website ratio-computers.com.
By standard mail to the following address: Dive Industries srl, Via Vetturini 22/24, Z.I. di Valpiana, 58024 Massa Marittima (GR), Italy.
By e-mail at info@ratio-computers.com.
Every time you contact us regarding your order, please indicate your order number.
With this contract, you are committing to respect all laws regulating exportations. In particular, you are committing to (I) not export the products to any countries in violation of the exportation laws and (II) not export the products to countries whose governments require specific authorizations or licenses for exportations without having previously obtained the necessary licenses and authorizations. You warrant that you are not a citizen or resident or domiciled in a country towards which the exportation of products is prohibited by any law regulating exportation.
By forwarding your purchase order, you accept that the Company may store, process, and use the data contained in your purchase order to process your order. Some information you provide us with will be forwarded to the companies we use to carry out the shipment of products. By your specific request on your purchase order, once you have forwarded it, you accept that your data may be forwarded to other companies of Dive Industries Group to provide you with information on other products or services which might be of your interest. By a specific written request, you can obtain a copy of your data in our possession. The relating costs will be at your own charge. If your data are incorrect, we will amend them following your specific written request.
Every possible effort will be made to fulfill all the obligations undertaken in this contract. We will be exempt from any liability in case of delay or damage caused by circumstances beyond our control. In case of delay, we will fulfill the obligations as soon as possible.
This contract is governed by Italian law. We will try to resolve any dispute effectively and quickly. If you are not satisfied with our attempts and wish to resort to legal action, any dispute will be subject to Italian jurisdiction.
14.1 If neither party exercises any rights granted by this contract, this will not constitute a waiver of those rights, which can be claimed at a later time.
14.2 The possible invalidity or ineffectiveness of one or more contract conditions will not invalidate or limit the effectiveness of the other contract conditions.
Before shipment, all Ratio Computers products are tested to verify the absence of imperfections or malfunctions. Products are not shipped if they don't pass such tests.
If you receive a faulty or malfunctioning product, you must notify us immediately at the e-mail address info@ratio-computers.com.
Damages or malfunctions derived from incorrect use of the products are not covered by warranty. To avoid any problem, it is compulsory to have received proper training by an instructor of a certified diver training organization.
The procedure to return products can be activated the day after parcel delivery, but within and not over 14 calendar days from parcel reception.
16.1 It is not possible to carry out the return procedure if:
A. More than 14 calendar days have passed after parcel reception.
B. The product is customized (e.g., a made-to-measure dry suit, a watch computer with your name engraved on the back case).
C. The product has been used.
D. The product has been tampered with or damaged.
E. The product was not purchased on the site ratio-computers.com.
F. The customer does not have consumer status. In particular, if he/she had access to special reserved discounts since that product was meant for professional use (ref. point 7.3).
Additionally, the products must be returned intact and complete with all their accessories, inside the original package.
G. The product is an Outlet product.
16.2 How to return a product:
To activate the return procedure, it is necessary to send an e-mail to info@ratio-computers.com.
Unauthorized returns will be sent back to the sender at his/her own charge.
Once you have obtained authorization to return, you will have to send the package to the Company at your charge.
When the returned product arrives at the Company premises, it will be checked according to the rules stated in point 16.1. In case of approval of the return, the refund will be credited within 30 days after the package's arrival. If the customer benefited from free shipment, this cost will be deducted from the refund amount.
According to Article 22, paragraph 1 of the DPR 633/1972 for indirect e-commerce or mail-order shopping, the issuance of an invoice is not compulsory unless expressly requested before the sale acceptance. Currently, every sale for which the issuance of an invoice is compulsory is acquired by the Agenzia delle Entrate through the so-called "spesometro". This is not the case for those sales documented by ordinary "corrispettivi", unless their amount is over €3,600.00. The Company reserves the right to refuse orders whose amount is over €3,600.00 if the customer refuses to provide all ID data required by the Company to comply with this law.
Every product chosen from the Outlet section of ratio-computers.com is sold "as is".
They may show aesthetic faults or other differences compared to a "new" product.
Such faults are indicated in the description of each product (ref. "Outlet Reasons").
Outlet products can be included in the "Outlet" section for different reasons at the Company's discretion. However, the reason will be specified in the product description.
Before including a product in the "Outlet" section for any reason, the Company checks that the product works properly and then indicates any possible aesthetic faults.
By purchasing a product from the "Outlet" section, the customer declares to be aware of such aesthetic faults listed in the product description and accepts that the discount applied to that product is due to the presence of those faults.
The customer is aware and accepts that he/she cannot activate warranty procedures for the faults listed in the product description. In no case will the faults concern the functional aspect of the product.
Outlet products are covered by Ratio Computers Warranty for a period of 2 (two) years from the date of purchase concerning only the functional parts of the product. On Outlet products, the warranty does not cover purely aesthetic parts.
The undersigned Dive Industries S.r.l., with registered office at Via Amorotti 15, 58022, Follonica, GR, Italy, as a manufacturer pursuant to Regulation (EU) 2023/988 on general product safety (GPSR), declares the following: