Support

If you have troubles updating your device Follow step-by-step this tutorial.

How to open the fixSeriale.sh.command if have not the admin permissions on your Mac

> If you don't have permission to open a file or folder, you have to change the permissions settings.

> Open the System Preferences of your Mac and click "Security & Privacy".





> Click the locker in the bottom-left corner and type your password.





>Click "Anywhere" and "Allow From Anywhere"



> With the macOS Sierra the possibility allows Apps from third party developers have been hidden.
In order to show the flag "Anywhere":

   - Close "Security and Privacy"

   - Open the terminal and type:
                   sudo spctl --master-disable
                   (type your account password when asked, *** of the passworde are not shown in UNIX systems)

   - Open "Security and Privacy" and click Anywhere




> Now follow (from the beginning) -> This tutorial <- to connect your Ratio device to your Mac



> If you need assistance for your update write to support@ratio-computers.com

> Back to the previous page.