Support

If you have troubles updating your device Follow step-by-step this tutorial.

How to Update your iDive or your iX3M using a Mac (OSX)

> Download the new DiveLogger 3.2.3 for OSX. -> click here to download the DiveLogger3

> Click on the Download folder on your dock and "ctrl+click" con the DiveLogger folder.





> "ctrl+click" on the "fixSeriale.sh.command" file and select "Open With", "Terminal" .
(according to your system security settings your Mac could ask for a second confirmation to open the file).





> Type your OSX account password (type the password anyway, even though nothing is showing up) than press Return on the keyboard. Once the process is completed you can close the terminal.





> Drag&Drop the DiveLogger 3.x.x into the dock.




> Plug the RATIO^® USB cable to the Mac.


> "Ctrl+Click" on the DiveLogger icon and click "open" (you have to "ctrl+click" on the icon only the first time you launch the DiveLogger)




> Select the proper RATIO^® Dive Computer.

>Click on "Setup" icon, select the "/dev/tty.usbserial - xxxx" port and click Confirm.



> If you have followed this tutorial step-by-step but you are not been able to find the correct COM port, is possible that some other installed programs (e.g. Parallels) has installed their own COM management system. In order to install the RATIO COM management system you have to start your Mac in "Safe mode" and start up from the beginning this tutorial.

To start up your Mac in Safe mode follow -> this tutorial <- by Apple.



> Plug the USB cable to the iDive or iX3M.


Plug the cable connector, make sure that the small protuberance on the cable head (grey and red in the picture) is placed as shown in the first picture below.

Gently turn the cable head as shown in the second picture below


If you have an iDive:




If you have an iX3M:




> Activate the PC MODE on your iDive or iX3M (see the user manual ->here<-)

                                        



> Click Connect




> Once connected the "App center" icon will show up.
(if the App center does not show up the device is not connected)





> The DiveLogger will automatically (for DiveLogger 3.2.2 or above only) check the OS installed in your iDive or iX3M, if a new OS is available for your unit a pop-up message will be displayed.


> If a new update is available a pop-up will be displayed. Click on Yes to start the update.








> When the update is finished close the DiveLogger.
(You will not be able to install new Apps via the "App Center" on your device or Sync your dives if you don't reboot the DiveLogger).





> After an update your device will show the battery alarm in order to remind you to perform a complete recharge of your device before your next dive.

           


The first recharge after an update can be faster than usual (the standard recharge time is 4-5 hr).
Using a USB wall charger is required.




Update Troubleshooting:

> In order to install new Apps (e.g. the Gas Blender for iX3M) connect your device to the DiveLogger and click on "App Center".

> If you get "CRC Error" during the update follow -> this tutorial <-

> If you get "Loading Timeout" during the update follow -> this tutorial <-

> If you need assistance for your update write to support@ratio-computers.com

> Back to the previous page.